FAQs

  • Is it necessary to work with professionals such as architects, designers, fabricators, or cabinetry companies?

    Engaging with professionals in these fields often yields substantial benefits for your project's success. While it's advisable to enlist their expertise, rest assured that our sales team is equally capable of offering comprehensive guidance in selecting the perfect flooring solution for your project, regardless of your budget constraints.

  • What's the typical lead time for delivery of in-stock items?

    Our standard delivery time ranges from 24 to 48 hours, depending on the product and quantity ordered.

  • Could you provide details on shipping costs and available shipping methods?

    We provide curbside delivery, with costs varying based on the flooring square footage. For a precise quote tailored to your location, please contact our sales team at info@storiaflooring.com. Estimated costs range approximately from $250 to $600.

  • Which payment methods are accepted for purchases?

    We accept all major credit and debit cards, along with selected digital payment methods and checks. For further details, please consult one of our sales representatives.

  • Can you provide an estimate of the delivery time for orders?

    Shipping durations may vary based on both the product's source and the destination of delivery. Additionally, the availability of stock can impact delivery times. Rest assured, we are committed to accommodating your timeline preferences. For detailed insights into delivery schedules tailored to your order, we advise reaching out to our sales team. Please note that custom products may require 4 to 10 weeks for delivery.

  • Are there any discounts available for wholesale purchases?

    Our sales team is here to tailor solutions that perfectly match your project's requirements, including potential discounts for bulk orders. Don't hesitate to get in touch with them to explore your unique needs and the available discount opportunities.

  • Do you operate a physical store location?

    Absolutely! Our physical store is located in the Design District, and we are opening locations in Naples and West Palm Beach in early 2025. We look forward to seeing you!

  • Do you offer installation services for your products?

    We boast a trusted network of skilled constructors ready to assist you in every step of your flooring installation journey.

  • What steps should I take if the product I desire is currently out of stock?

    If the product or material you're looking for isn't currently in stock, don't worry! Our team is here to help and guide you through the ordering process and provide an estimated delivery time.

  • Is it possible to request samples of your products?

    Yes, we're happy to offer samples of select products from our range. Should you wish to acquire samples, we suggest reaching out to one of our sales representatives or placing an order directly via our Trade page. Kindly note that while our online catalog provides a glimpse, we recommend viewing physical samples as flooring may differ from its digital representation.

  • How do you ensure the quality of your products?

    We take pride in delivering premium-quality products that uphold our esteemed reputation. With our dedicated team of experts, we guarantee a top-tier experience, ensuring excellence at every stage of your journey with us.

  • What's the best way to contact your customer service team for assistance with questions or concerns?

    Should you have any questions or encounter any issues, please feel free to reach out to our team at info@storiaflooring.com or 305.900.6760. We're happy to help.